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Privacy Notice 

As the controller of your data, Heritage Mortgage and Protect Limited (trading as “Heritage Mortgages”) comply with Data Protection Laws in the United Kingdom and the EU General Data Protection Regulation (GDPR).

This Privacy Policy details how Heritage Mortgage and Protect Limited processes your personal data.

Who we are

Heritage Mortgages is a trading style of Heritage Mortgage and Protect Limited, which is authorised and regulated by the Financial Conduct Authority under firm reference number 921485.

Registered Office: Heritage Mortgage and Protect Ltd, Ground Floor, Unit 2 Stratfield Saye, 20-22 Wellington Road, Bournemouth, BH8 8JN.

The personal data we may collect about you

Personal data collected, used, stored and transferred by us may include:

Identity Data

including forenames, last name, maiden name, date of birth, gender, marital status, username or similar identifier.

Contact Data

including home address, email address and telephone numbers.

Financial Data

including banks statements, payment card details, savings, debts such as loans and credit cards, income & expenditure, employer and pension benefits, and other assets.

Special Category Data

Specifically medical history.

Transaction Data

Including payments made for products and services you have purchased from us.

Profile and Usage Data

Including internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access the Heritage Mortgages website.

Marketing and Communications Data

Including your preferences in receiving marketing from us and our business partners, and your communication preferences.

How we collect your personal data

Personal data is collected by us using the following methods:

How we use your personal data 

We use your personal data in the following circumstances, relying on the following lawful basis for processing.

Table describing the purpose, types of data collected and lawful basis for processing

Change of purpose

We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the original purpose.

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page. This
Privacy Notice was last updated on 17 June 2020. Historic versions can be obtained by contacting us.

Marketing communications

You will also have the choice to opt-in to receiving other related marketing information and related products and services.
You can opt-out of receiving these types of communications at any time by contacting our compliance team at or by clicking on the relevant link in email communications you receive from us.
However please note that your personal information will not be passed to any third-party organisation for marketing purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to only those Heritage Mortgages staff, advisers, business partners and suppliers who have a business “need-to-know”. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


When using the Heritage Mortgages website, you can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Website Third-party links

The Heritage Mortgages website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Sharing of personal data outside of the European Economic Area

Some of our external suppliers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA. Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US. We may also use specific contracts approved by the European Commission that provide the same level of protection for personal data as it has in the EEA.

Who we disclose personal data to

Your personal data may be shared with third-parties for the following purposes:

Heritage Mortgages

Depending on your requirements, it may be necessary to share your personal data with Heritage Mortgages’ specialist product providers in order for suitably qualified advisers to source relevant products and services, or to re-engage with existing clients.

Lenders and protection product suppliers

To source and submit applications in order to conclude the contract for the mortgage / protection application and the ongoing servicing of these contracts.

External suppliers

Specialist IT system providers to facilitate the sourcing of products, to provide continuing advice, to inform you about relevant products and services, and to request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf including those that provide professional, legal or accounting advice to Heritage Mortgages.

Estate agents/new home builders

We may share information about the progress of your application with the firm of mortgage / protection advisers, estate agents and home builders with whom you are interacting.


Sharing of information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity and comply with Anti-Money Laundering Legislation, and otherwise co-operate with law enforcement, legal proceedings or regulatory authorities.


Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

These companies are required to ensure appropriate security measures are in place, to maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Heritage Mortgages’ instructions.

How long your data is retained for

We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:

Table showing how long we keep your data for

If there is no other on-going client relationship after these retention periods, your personal data will either be securely deleted, or anonymised so that it can be used for statistical purposes but without any method of identifying you individually.

Your legal rights regarding your personal data

You have the right to:

Questions or Complaints

If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact the Information Security & Data Protection Manager by writing to us. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.

What if I am still not satisfied?

If you are not satisfied with how Heritage Mortgages has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for Data Protection in the United Kingdom.